Terms of Service

Introduction

Effective Date: 13 June 2026

Last Updated: 13 June 2026

Welcome to Just Automate It ("we", "us", or "our"). These Terms of Service ("Terms") govern your access to and use of:

• Our website at just-automate-it.org (the "Website")
• Our data engineering, AI automation, and consulting services (the "Services")

By engaging us or using our Website, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our Website or Services.

These Terms constitute a binding legal agreement between you (either an individual or the entity you represent) and JUST AUTOMATE IT LTD, a company registered in England and Wales.

Service Description

Just Automate It is a data engineering and AI automation agency. We provide professional services, including:

• Automation and data infrastructure assessments
• Custom AI workflow development and integration
• Data pipeline and infrastructure design, build, and deployment
• Reporting and analytics systems built in tools and accounts you own
• Integration of third-party tools and platforms
• Ongoing support and improvement retainers

Each engagement is defined by a written scope of work ("Statement of Work" or "SOW") agreed between you and us before work begins. Where these Terms and a signed SOW conflict, the SOW takes precedence for that engagement.

How Engagements Work

Discovery & Assessment:

• Engagements typically begin with a discovery call or paid assessment to define scope, deliverables, timeline, and price.
• Estimates provided before a written SOW are indicative only.

Delivery:

• We deliver work in agreed phases or sprints, with regular checkpoints.
• You agree to provide timely access to the systems, data, and people reasonably required to deliver the work.

Acceptance:

• Deliverables are considered accepted when you confirm acceptance in writing, or 10 business days after delivery if no material issues have been raised, whichever comes first.

User Responsibilities

By engaging our Services, you agree to:

Accurate Information:

• Provide truthful, current, and complete information relevant to the engagement
• Notify us promptly when relevant information changes

Access & Cooperation:

• Provide access to systems, data sources, and credentials needed to deliver the agreed work
• Ensure you have the right to grant us that access
• Respond promptly to our requests for information regarding service delivery

Acceptable Use:

• Use our Website and deliverables only for lawful purposes and in accordance with these Terms
• Not attempt to gain unauthorized access to our systems
• Not use our Website or Services to transmit malicious code, viruses, or harmful content

Data and Content:

• Ensure you have the right to share and process any data you provide to us
• Respect intellectual property rights and licensing terms of third-party tools and data sources
• Maintain appropriate security measures for API keys and sensitive credentials you control

Payment Terms

Fees & Invoicing

• Fees, payment schedules, and milestones are set out in each SOW.
• Projects exceeding £5,000 may require an upfront deposit (typically 50%) prior to commencement.
• Unless otherwise agreed in writing, invoices are payable within 30 days of the invoice date.
• Any additional costs or scope changes must be approved in writing before work proceeds.
• All prices are exclusive of VAT and other applicable taxes, which are your responsibility unless otherwise stated.

Payment Methods

• Payment may be made by bank transfer, credit or debit card, or other methods agreed during contracting.
• Card payments, where offered, are processed securely by our payment provider; we do not store your card details.

Third-Party Costs

• Engagements may involve third-party services running in your own accounts (for example cloud hosting, databases, AI model providers, and automation tools).
• Fees charged by those providers are your responsibility and are separate from our fees, unless the SOW expressly states otherwise.
• We may recommend or configure third-party services, but we do not control or guarantee their pricing, availability, or billing accuracy.

Late Payments

• Late payments may accrue interest at a rate permitted by applicable law.
• For UK-based customers, interest may be charged in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
• We reserve the right to pause work if invoices remain unpaid beyond agreed terms.

Retainers

• Support and improvement retainers are billed monthly in advance unless otherwise agreed.
• Either party may cancel a retainer with 30 days' written notice, effective at the end of the then-current billing period.
• Unused retainer time does not roll over unless the SOW says otherwise.

Intellectual Property

Ownership of Custom Work

Upon full payment, you own all custom code, configurations, workflows, and automation solutions developed specifically for your engagement. We build in tools and accounts you own wherever practical, so deliverables remain under your control.

We Retain Ownership Of:

• Proprietary Tools: Internal frameworks, libraries, and development methodologies
• Pre-Existing IP: Any intellectual property owned by us prior to your engagement
• Generic Components: Reusable automation templates and patterns that are not client-specific
• Documentation: Training materials, guides, and general-purpose documentation

Where deliverables incorporate our pre-existing IP or generic components, we grant you a perpetual, non-exclusive, royalty-free licence to use them as part of your deliverables.

Website Content and Trademarks

All content on our Website, including text, graphics, logos, icons, images, and software, is the property of JUST AUTOMATE IT LTD or its licensors and is protected by UK and international copyright and trademark laws.

You may not:

• Reproduce, distribute, or create derivative works from our content without written permission
• Use our trademarks, service marks, or trade names without prior written consent
• Remove or alter any copyright, trademark, or proprietary notices

Your Content and Data

You retain all ownership rights to:

• Data you share with us or that we process on your behalf
• Your business systems, accounts, and the data within them
• Reports and outputs generated from your data

You grant us a limited licence to access, host, and process your content solely to deliver the Services. This licence terminates when the engagement ends, subject to any retention required by law.

Limitations of Liability

Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, EXCEPT AS EXPRESSLY SET OUT IN A SIGNED SOW.

We specifically disclaim all implied warranties, including but not limited to:

• Merchantability: That the Services are fit for a particular purpose
• Non-Infringement: That use of the Services will not infringe third-party rights
• Availability: That systems we build or integrate will be uninterrupted, secure, or error-free
• Accuracy: That results, data, or information will be accurate, complete, or reliable

We do not guarantee that:

• Deliverables will meet requirements not documented in the agreed SOW
• AI-generated outputs will be error-free or suitable for critical decision-making without human review
• Third-party providers (AI model providers, cloud hosts, etc.) will maintain availability or performance
• Data sources or APIs integrated into your systems will remain accessible

Limitation of Liability

TO THE EXTENT PERMITTED BY UK LAW, JUST AUTOMATE IT LTD SHALL NOT BE LIABLE FOR:

Indirect or Consequential Losses:

• Loss of profits, revenue, or business opportunities
• Loss of data or information (except as caused by our gross negligence)
• Loss of goodwill or reputation
• Business interruption or downtime
• Any indirect, special, incidental, or consequential damages

Excluded Liabilities:

• Business outcomes or decisions made based on deliverables or insights we provide
• Errors, bugs, or downtime in third-party services (cloud providers, AI providers, etc.)
• Damages caused by your misuse of deliverables, breach of these Terms, or failure to secure your credentials
• Performance issues arising from your API key limits, rate limits, or service quotas with third-party providers
• Inaccuracies in data provided by your connected data sources

Cap on Liability:

Our total liability to you for any claims arising out of or related to these Terms or the Services shall not exceed the amount you paid us in the 12 months preceding the claim, or £1,000, whichever is greater.

Exceptions

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded or limited under UK law

Your Responsibility

You acknowledge that:

• Automation and reporting systems are tools to assist your business; you are solely responsible for business decisions made using them
• You should validate critical data and insights before relying on them
• You are responsible for maintaining backups of systems and data in accounts you own, except where a SOW expressly makes that our responsibility

Termination & Cancellation

Project Engagements

For project-based work:

• Either party may terminate with 30 days' written notice
• You will be invoiced for all work completed to the date of termination
• Deliverables for completed and paid project phases will be provided
• Unused prepaid fees will be refunded, less any agreed cancellation fees or work in progress
• All project data and materials will be returned to you within 14 days

Retainers

• Either party may cancel a retainer with 30 days' written notice, effective at the end of the current billing period
• No cancellation fees apply
• Monthly retainer fees already invoiced are non-refundable except as required by law

Our Right to Suspend or Terminate

We may suspend or terminate an engagement immediately if:

• You materially breach these Terms or the applicable SOW
• The engagement is used for fraudulent, illegal, or malicious activities
• Payment is more than 30 days overdue
• We are required to do so by law or court order

Notice Period:

• Where possible, we will provide 14 days' written notice before termination
• No notice is required for material breaches or illegal activity

Effect of Termination

Upon termination:

• We will hand over work in progress for which payment has been made
• Access we hold to your systems will be removed at your direction
• You must cease using any of our intellectual property not licensed to you under these Terms
• Sections of these Terms that by their nature should survive (e.g., Intellectual Property, Limitations of Liability, Governing Law) will continue to apply

Data Usage and Privacy

We handle your data in accordance with our Privacy Policy, which forms part of these Terms. Key points:

Data Minimization:

• We collect and store only the information necessary to provide our Services
• Wherever practical, your business data stays in systems and accounts you own; we access it to deliver the work rather than copying it into systems of ours

Security Measures:

• Industry-standard encryption for data in transit and at rest
• Access controls, multi-factor authentication, and least-privilege access to client systems
• Security practices aligned to SOC 2 / ISO 27001 (see our Security & Compliance documentation)

Data Processing:

• We process data only as necessary to deliver the Services
• We never sell or share your data with third parties for marketing purposes
• Where we act as a data processor for you, our Data Processing Agreement applies

Data Retention:

• Engagement records are retained for the duration of the engagement and as needed afterwards for legal and accounting purposes
• Billing records are retained for 7 years to comply with UK tax law

Your Responsibilities:

• You are responsible for the security of API keys and credentials you control
• You must ensure you have the right to share any data you provide to us
• For data in your systems, you are the data controller; where we process personal data on your behalf, we act as a data processor

Changes to Terms

We reserve the right to modify, update, or replace these Terms at any time.

Notification of Changes:

• For material changes: We will notify active clients by email at least 30 days before the changes take effect
• For minor changes (e.g., clarifications, formatting): We will update the "Last Updated" date at the top of these Terms

How to Review Changes:

• The current version of these Terms is always available at just-automate-it.org/terms
• We recommend reviewing the Terms periodically to stay informed

Your Acceptance:

• Continuing to use the Services after changes take effect constitutes your acceptance of the updated Terms
• Signed SOWs remain governed by the Terms in effect when they were signed, unless both parties agree otherwise

Contact Information

If you have questions or concerns about these Terms, please contact us:

JUST AUTOMATE IT LTD

27 Lower Aston Hall Lane

Deeside, Clwyd

CH5 3EX

United Kingdom

Email: support@just-automate-it.org

Website: https://just-automate-it.org

For Legal Notices:

All legal notices must be sent in writing to the address above or via email to support@just-automate-it.org. Notices sent by email are deemed received upon successful delivery confirmation.

Indemnification

You agree to indemnify, defend, and hold harmless JUST AUTOMATE IT LTD, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

Your Use of the Services:

• Your violation of these Terms or any applicable law or regulation
• Your breach of any representation, warranty, or obligation in these Terms

Your Content and Data:

• Any data, content, or materials you provide to us or ask us to process
• Claims that your content infringes or violates any third-party intellectual property or privacy rights
• Your failure to obtain necessary rights, licenses, or consents for data we process on your behalf

Third-Party Claims:

• Claims by third parties arising from your use of deliverables
• Damages resulting from your API keys, credentials, or access being compromised due to your negligence

Limitations:

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense of such claim. This indemnification obligation will survive termination of these Terms.

Governing Law and Dispute Resolution

Governing Law

These Terms and any disputes arising out of or related to these Terms or the Services shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

Jurisdiction

You agree that any legal action or proceeding arising out of or related to these Terms or the Services shall be brought exclusively in the courts of England and Wales. You consent to the personal jurisdiction of such courts and waive any objection to venue in such courts.

Dispute Resolution Process

Before initiating formal legal proceedings, we encourage you to contact us at support@just-automate-it.org to seek an informal resolution.

Informal Resolution:

• Send a detailed description of the dispute to support@just-automate-it.org
• We will acknowledge receipt within 5 business days
• Both parties agree to negotiate in good faith for 30 days
• If resolution is not reached, either party may pursue formal legal action

Exceptions

Notwithstanding the above:

• Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect intellectual property rights
• You may bring claims in small claims court if your claims qualify

Class Action Waiver

TO THE EXTENT PERMITTED BY LAW, YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

If this class action waiver is found to be unenforceable, the entirety of this dispute resolution provision shall be null and void.

Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms if such failure or delay is due to circumstances beyond its reasonable control, including but not limited to:

Force Majeure Events:

• Acts of God (floods, earthquakes, storms, natural disasters)
• War, terrorism, civil unrest, or riots
• Government actions, laws, regulations, or orders
• Strikes, labor disputes, or workforce shortages
• Pandemics, epidemics, or public health emergencies
• Failure of third-party services (hosting providers, internet infrastructure, AI providers)
• Cyber attacks, data breaches, or malicious activity by third parties
• Power outages, telecommunications failures, or internet service disruptions

Effect of Force Majeure:

• The affected party must promptly notify the other party of the force majeure event
• Performance obligations are suspended for the duration of the event
• The affected party must use reasonable efforts to mitigate the impact and resume performance
• If the force majeure event continues for more than 60 days, either party may terminate these Terms without liability

Exceptions:

This clause does not excuse payment obligations for work already delivered.

Assignment

Your Rights

You may not assign, transfer, or delegate these Terms or your rights and obligations under these Terms without our prior written consent. Any attempted assignment, transfer, or delegation without consent is void.

Permitted Assignments:

• Corporate restructuring: If your company is acquired or merged, you may assign these Terms to the successor entity with prior written notice
• We will not unreasonably withhold consent for assignments to legitimate successor entities

Our Rights

We may assign, transfer, or delegate these Terms and our rights and obligations at any time without your consent, including:

• To an affiliate or subsidiary
• In connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets
• To a third-party service provider for operational purposes

Effect of Assignment:

Any permitted assignment will not affect your rights under these Terms. The assignee will be bound by all terms and obligations herein.

Binding Effect

These Terms shall be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.

Entire Agreement and Severability

Entire Agreement

These Terms, together with our Privacy Policy, any signed SOW, and any other policies or agreements expressly incorporated by reference, constitute the entire agreement between you and JUST AUTOMATE IT LTD regarding the Services and supersede all prior or contemporaneous agreements, communications, and understandings, whether written or oral.

Incorporated Documents:

• Privacy Policy (available at just-automate-it.org/privacy)
• Data Processing Agreement, where applicable (available at just-automate-it.org/dpa)
• Signed Statements of Work

No Other Agreements:

No terms or conditions stated in your purchase order, email, or other business document shall apply unless we explicitly agree to them in a signed writing.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it valid and enforceable. If modification is not possible, the provision shall be severed from these Terms.

Effect of Severability:

• The remaining provisions of these Terms will remain in full force and effect
• The invalid provision will be replaced with a valid provision that most closely reflects the original intent

No Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of JUST AUTOMATE IT LTD.

Survival

The following sections shall survive termination of these Terms: Intellectual Property, Indemnification, Limitations of Liability, Governing Law and Dispute Resolution, and any other provision that by its nature should survive.